Policy

Refunds & cancellations

Last updated 26 September 2026

This policy explains when you can cancel an order, when you are entitled to a replacement or refund, and how refunds are paid. It forms part of our Terms & Conditions. Orders are fulfilled by AROMA D'VOGUE PRIVATE LIMITED, trading as Perfume Parliament.

1. Cancelling an order

  • Before dispatch — you can cancel free of charge until your order is handed to the courier. Email [email protected] or call +91 70702 35352 with your order number. Prepaid orders are refunded in full.
  • After dispatch — an order can no longer be cancelled. If you refuse a cash-on-delivery parcel, nothing is charged; please avoid this where you can, as the parcel has to travel back to us.
  • Cancelled by us — we may cancel an order for reasons such as stock running out, a pricing error, or suspected fraud. If we do, we tell you by email and refund any amount paid in full.

2. Returns: all sales are final

Because each bottle comes from a small, dated batch and fragrance is a personal-care product, we do not accept returns or exchanges, or give refunds, for change of mind, scent preference, or ordering the wrong size. If you are unsure about a fragrance, read its notes carefully or try it through our discovery set before ordering a full bottle.

3. Damaged, defective or wrong items

If your order arrives damaged in transit, defective, or different from what you ordered:

  1. Contact us within 7 days of delivery at [email protected] with your order number.
  2. Include clear photos of the item and the outer packaging (an unboxing video helps if you have one).
  3. Keep the item and its packaging until we have resolved your request.

Once we confirm the issue, we send a replacement at no cost to you. If a replacement isn't possible — for example, the fragrance has sold out — we refund that item in full. We may ask you to return the item first; if so, we arrange and pay for the pickup.

4. How refunds are paid

  • Prepaid orders (card, UPI, net banking, wallet) — refunded to the original payment method through our payment partner, Cashfree Payments.
  • Cash-on-delivery orders — refunded by bank transfer or UPI to an account you share with us.
  • Timing — we start the refund within 2 business days of approving it. It usually reaches your account within 5–7 business days, depending on your bank or payment provider.
  • Refunds are for the amount paid for the affected item(s), including any shipping or COD fee charged on them.

5. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are unhappy with how a request was handled, you can contact our Grievance Officer — details are on the Contact us page.

6. Contact

For any cancellation or refund question, write to [email protected] or call +91 70702 35352, quoting your order number.